I’m Alex—a communications graduate bringing together brand storytelling, consumer research, and practical AI skills to help make ideas clearer and work smarter.
My internships gave me experience researching markets, understanding consumers, and developing content that supports a consistent brand identity.
Three completed academic proofs of concept exploring customer communication, evidence-based research, and automated workflows.
Turning messy support tickets into concise summaries and empathetic draft responses for human review.
Built an AI workflow to summarize unstructured tickets and generate response drafts. Added an LLM-as-a-Judge framework to evaluate both outputs against task-specific quality criteria.
Making financial news and regulatory filings accessible through plain-language questions and traceable answers.
Developed a research prototype using retrieval-augmented generation. Incorporated article titles, filing references, and publication dates so findings could be traced back to their sources.
Applying operational rules to delivery exceptions and tailoring customer notifications to the situation.
Built a multi-agent prototype with policy-based resolution and escalation for human review. Evaluated task completion, escalation accuracy, tool-use accuracy, reasoning consistency, and response time.
Tools used across these projects: n8n, Pinecone, and OpenAI. These are academic prototypes, not deployed client systems.
Clear communication and careful research, supported by hands-on experience with AI tools.
Brand development
Content creation & copywriting
Social media content management
Consumer & competitor research
Presentation development
Prompt engineering
AI-assisted summarization
Retrieval-augmented generation
No-code & multi-agent workflows
Output evaluation & human review
n8n · Pinecone · OpenAI
Microsoft Excel
Research synthesis
Project & event coordination
Relationship building
The University of Texas at Austin
Postgraduate Program in AI Agents and Generative AI for Business Applications
Certificate of Completion
B.A. in Communications
Minor in Business Marketing
Storrs, Connecticut
Working at North Shore Country Club and Birchwood Country Club taught me to listen closely, remember individual preferences, and stay organized when priorities compete. I coordinated private events, worked across teams, and managed up to nine tables during a special event.
I’m interested in college and professional basketball, skiing, rock climbing, and travel.
English and Spanish
A permanent opportunity in marketing coordination, content and communications, or consumer research—where I can contribute, keep learning, and put my AI training to practical use.
I’d welcome a conversation about your team.
alex.waterworth@outlook.com